I had a disappointing experience with apple’s tech support (surprise). And i admit, while i wouldn’t say i generally obsess over it (slick and functional design lets it slip into the background), my life is pretty preoccupied with the OS X, and when things go wrong i’d admit to obsession. Anyways, for this post, while hopefully i’m not cheating by maybe avoiding the software itself, i was thinking about the feeling of pre-programmed pleasantries and flattery. Personally I hate it at all times, and it just makes a bad transaction even worse. Maybe it’s a kind of uncanny valley thing. I was talking to my friend Nicole about it and she brought up the metroPCS customer service, where the real humans on the line seem to be forced to be extraordinarily complimentary (along the lines of, when you ask them how they’re doing, they say things like “well just GREAT now that I’m on the phone with YOU!!”), which I started to roll my eyes at, but Nicole admitted that it eventually seeped into her consciousness and made her feel better.
after arguing and going nowhere:
post-chat-window email follow-up:
update: follow up email sent around 6am this morning
